Frequently asked questions by the house owners
Can I use my holiday destination for my own purposes?
Yes. If there are no bookings, you are free to use your destination as
long as you notify Yllas Travel of when it will be occupied. We hope
that you avoid making bookings for yourself during peak seasons in order
to achieve the best possible sales result.
Can Yllas Travel guarantee sales results?
The number of bookings is affected by many factors, such as the
destination's level of equipment, price, size and location. In the final
analysis, customers make their own decisions on where they choose to
vacation. Yllas Travel will not guarantee sales results, but we will of
course do our utmost to achieve good results.
What if I'm unhappy with how my holiday destination sells?
If this is the case, we'll cooperate with you to identify the reasons
for poor sales. Lack of customers can be due to, for example,
unattractive interior decoration, excessive rent or bad photographs.
Can I terminate the contract faster than with the 6-month term of notice?
Yes. If we have to book new destinations for customers, we'll charge
you for the costs this causes. We will also invoice you the contractual
termination fee (penalty clause).
Can I assign my destination both to Yllas Travel and some other brokerage concurrently?
If you offer your holiday destination for rent via some other agency,
please remember that Yllas Travel must always be informed of the current
booking situation to avoid double bookings. Yllas Travel showcases
destinations through its online service, which means that they have to
be available for real-time booking.
Can I send you photographs for publication online?
Yes. It would be good if you supplied us with recent photos of your
holiday destination and its surroundings. Up to 20 photos per
destination can be published on the Lomarengas online service. We update
photos once a year on average. E-mail the photos to us. Most file
formats will do, but we prefer JPG files. If you send several photos in
one message, please ensure that the message size does not exceed 10 MB. A
single message can accommodate 4-6 uncompressed pictures taken with a
typical digital camera.
Can I update my destination's description myself?
You will not have direct editing access to the text, but you can submit
updated or fresh information to Yllas Travel. We will update the
description on your behalf and also handle translations into other
Can I offer special prices or change prices myself?
The Yllas Travel pricing model takes different seasons into account.
Prices are higher during the winter ski holiday and in June-August, for
example, than they are in May or in September. You can change the
pricing applied to your destination in cooperation with Yllas Travel.
Can I store my private belongings at the holiday destination?
Yes, but you must store all personal items in a locked room. Items such
photographs, clothing, towels, spices, foodstuffs, personal-hygiene
detergents, etc., should not be stored in view of customers at a
rentable holiday destination.
Does Yllas Travel provide maintenance services or a key handover service?
We do not, but in most cases we are able to provide contact details for
reliable caretakers and key handover services. You must yourself
conclude maintenance and key handling service contracts and supply Yllas
Travel with contact details for these parties.
Does Yllas Travel provide insurance?
No. You must independently ensure that your holiday destination is adequately insured.
Can I rent my property to Finns only?
If you for some reason would prefer to have only Finnish guests at your
destination, it can be showcased solely on the Finnish-language online
service of Yllas Travel. This does not guarantee that guests will not
include, for example, foreign acquaintances of Finnish people, but at
least the majority of customers will then be Finns.
Can I select customers?
The destination description can, if you so desire, include a mention
such as “for families only”. This is, however, more of a request than a
decree, as customers make most bookings via the Net, which gives Yllas
Travel no possibility to control who comes to a cottage.
Is there a charge on my own bookings?
No. If there are no bookings for your destination, you can reserve it
for a private customer by notifying us in writing. A private booking
made outside of office hours is considered as made on the next office
day. You can register private bookings for unreserved periods through
our owner interface at your convenience.
Can Yllas Travel invoice my customers?
Yes. You can have Yllas Travel invoice your private bookings as well. In
this case, Yllas Travel will need the customer's invoicing address and
other contact details. Yllas Travel grants the owner a 10-15% sales
commission in these cases.
When will I be paid for bookings?
The owner of a holiday destination will be paid two weeks after the start date of a booking.
How will Yllas Travel notify me of bookings?
Use the OMAliittymä interface to check the reservation situation at any
time. Yllas Travel also notifies owners of bookings in writing by
posting a notification of the changed reservation situation on a weekly
basis or by sending an immediate e-mail notification of a booking.
Notification of last-minute bookings (arrival in less than 7 days) will
also be made by telephone.
Who will compensate me if customers break things or something gets stolen?
Customers are themselves responsible for damages they cause to a holiday
destination. Customers must immediately notify the caretaker or owner
of any damages. Customers are liable to pay compensation for damages
they cause directly to the caretaker or owner of the holiday
The amount of compensation must be settled on site. It is not possible
to verify the grounds for a compensation claim made afterwards, making
it difficult or impossible to hold the customer liable. However, should
you decide to issue a compensation claim afterwards, it is a good idea
to gather backing evidence in the form of, for example, photographs.
Can I collect a security deposit even though there is no mention of it in the destination description?
Yes. The terms of booking entitle the caretaker or owner to collect a
€150 security deposit from the customer on arrival to ensure that he or
she fulfils contractual obligations and as collateral against possible
damages. You may collect a security deposit that is larger than this,
but the destination description must include a mention of a deposit
requirement that exceeds €150.
What if my language skills are not sufficient to handle my customers?
Yllas Travel will help you if possible. You can call our customer
service desk or, on peak-season weekends, an on-call adviser when a
problematic situation arises. We recommend that you get an interpreter
to help you with frequently recurring situations such as the receiving
Must a holiday destination be equipped with a cot bed, feeding chair, life vests, etc.?
It is good if you can supply a cot bed and feeding chair for small
children on request. It is not, however, necessary for every destination
to be permanently equipped with such items. The same applies to life
vests. If requested, you will need to be able to supply life vests for
the boat's carrying capacity, with children's sizes also available.
May I mow the lawn when customers are occupying the cottage?
Yes, but do so causing a minimal amount of disruption. It is a good idea
to notify guests of such plans already when they arrive; let them know,
for example, that the lawn will be mowed on Wednesday morning and it
will take about 30 minutes.
What if customers don't tell me when they will arrive?
Customers are instructed to announce their time of arrival beforehand,
but many fail to do so regardless. Customers typically arrive between
4pm and 6pm. If necessary, call the customer and ask when they think
they'll get there. If you cannot reach the customer and there is no
sight of him or her, you are not required to wait around indefinitely.
You can leave a note on a visible spot requesting the customer to call
What if the customer announces that he or she will arrive at 12 noon and the previous guests are still there?
You do not need to allow customers into the destination before 4pm. Just
politely ask them to wait. Under no circumstances should you allow an
early-arrival into a destination that has not been tidied up.
What if the customers don't show up at all?
If the customers don't show up even on the next day, you absolutely must
notify Yllas Travel. We will find out what has happened and keep you up
Can I allow customers to bring a dog/cat in exceptional circumstances even though a pet ban applies at the cottage?
Many customers have allergies and favour cottages that do not allow
pets. This is why pets should not be permitted at destinations, which
apply a no-pets policy.
What is included in the bed linen package?
Customers may pre-order a bed linen package (starting from €10 per
person), which includes sheets, a pillowcase, bath towel and a hand
towel. You do not need to make the beds.
What is the passenger card?
The passenger card is an official form. The law states that the
destination's owner is responsible for collecting, storing and
forwarding passenger cards. We always send customers passenger cards
with their invoice in advance. It is, however, possible that customers
forget their cards and it is therefore a good idea to keep some on hand
at the cottage.
If you meet the customer when handing over the key, you can give them
the card and ask them to fill it either immediately or to leave the
filled cards at the cottage when they leave. See: http://www.suomi.fi/suomifi/english/eservices/forms/tm_m1/index.html
Do I have to inspect the cottage after customers depart and before the next guests arrive?
Yes, absolutely. If customers do not order a departure cleaning service,
they are required to tidy the cottage before they leave. The caretaker
or owner must always verify the tidiness of the cottage and if necessary
clean it on the changeover day. It is most important that guests always
arrive to a tidy cottage.
Do I need to buy WC and kitchen roll? What about washing liquids?
Holiday destinations must be supplied with a minimum of 2 rolls of WC
paper per toilet. Customers do not always remember to bring all
necessary items with them, which is why the destination should have some
WC paper. Kitchen rolls are not included in the obligatory supplies.
Destinations should be supplied with sufficient quantities of
dish-washing detergents for hand and machine wash. Washing detergents as
well as cleaning equipment are included in the rent.
Can Yllas Travel send a cleaning invoice to customers afterwards?
The amount of a cleaning invoice to be sent afterwards should be agreed
with the customers at the property before they depart. Yllas Travel will
not invoice afterwards for cleaning services on behalf of the owner.
Any additional invoices will be sent by the caretaker or owner.
Lomarengas can assists caretakers and owners in the sending of an
invoice to foreign customers, but we cannot guarantee that they will pay
Should I meet the customers when they arrive?
The majority of customers would prefer to meet the key supplier,
caretaker or owner in person, but there is no obligation to do so. Keys
can be delivered to, for example, a key box at the destination. It is
most important that customers are given a telephone number through which
assistance will be provided when necessary.
The booking notification said that 2 people were coming to the cottage and 4 people turned up?
The maximum capacity of the destination that is announced in the cottage
description is decisive – if this number is not exceeded, everything is
There are a lot of extra people at the destination. Can I tell some of them to leave?
A holiday destination may be used my at most the number of people
mentioned in its description. Customers must agree in advance with you
if they plan to arrange a party or other event during which the maximum
number of guests is temporarily exceeded. You are entitled to ask any
extra people to leave.
Are customers allowed to bring, for example, tents?
Using tents, caravans or rented equipment such as bathtubs on the site
of the holiday destination without your permission is forbidden in the
An equipment item like the water pump or water boiler breaks
down. How quickly must it be repaired and can the customer demand
You are liable to compensate the customer for the period during which
you have been aware of a fault that has not been rectified. Repair any
malfunctioning devices immediately and remember to apologise to the
customer for any inconvenience caused.
Are you interested in cooperating with us?
Please contact one of our experts. Together, we can plan how to optimise
the marketing of your holiday destination to the domestic and
international customers of Yllas Travel and Lomarengas.
Get in touch – contacting us binds you in no way. We will submit a
proposal on how to proceed and launch cooperation with Yllas Travel. All
of your information will be handled in strict confidence and any
decisions regarding follow-up action will be made by You!
Get in touch!
+358 306 502 580