Ensure success as a cottage owner

Receiving guests

Driving instructions to the key handover location or the cottage are submitted to customers beforehand and they are requested to notify their arrival time in advance. Normally, holiday destinations are made available to customers from 4pm onwards and they most often arrive around that time.

The majority of customers are happy just to be directed to the holiday destination and provided with a telephone number for the caretaker or owner in case they run into a problem.

Some customers appreciate being accompanied to the property and shown the most important details: how to lock the doors, use household equipment, where to put garbage and ashes, etc. Instructions on how to reach the caretaker/owner in case of a problem should always be provided.

Security deposit

Under the booking conditions, the caretaker or owner is entitled to collect a security deposit of 150 € from customers on arrival to ensure that they fulfil their obligations as well as to compensate for any damages. The caretaker/owner will return the security deposit on the day of departure after verifying that the property is in appropriate condition. Damage repairs and costs caused by the cleaning of the property can be deducted from the deposit. Yllas Travel recommends that you collect the security deposit.

Customer liability for damages

The customer shall hand over the holiday destination and its keys at 12 noon on the day of departure unless otherwise agreed. If the customer departs at an unusual time (e.g. at night) or if the customer leaves without giving notice of departure, the caretaker or owner is entitled to return the security deposit afterwards.

The customer is liable to repair any damages he or she causes to the holiday destination. Customers are required to notify the caretaker or owner immediately of any damages to the property. Customers are liable to directly compensate the caretaker or owner of a holiday destination for damages caused by them.

Departing customers must leave the holiday destination in a tidy condition

Customers are liable to cover the expense of cleaning the property when guests have smoked indoors or they have failed to clean the property before departure or they have cleaned it inadequately and the caretaker/owner has to take care of these duties before the next guests arrive at the holiday destination.

The amount of compensation must be agreed with the customer immediately on site. It is not possible to jointly verify the grounds for compensation claims made afterwards, which means that the customer cannot be held liable for compensation.

Maintenance and tasks to be performed on changeover days

Even when the property has a separate caretaker, cleaner and key deliverer, the owner has ultimate responsibility for ensuring that the holiday destination is cleaned and in appropriate order in all other respects as well when new guests arrive for their stay. The owner is responsible for ensuring that everyone has been sufficiently informed of how the destination and its keys are to be handed over as well as of what tasks need to be done when customers arrive and depart and how and when maintenance should be performed.

In principle, customers should leave the cottage in a tidy condition when they depart, but someone must always verify its appropriate condition and, if necessary, clean it on the changeover day. It is most important that the next customer always arrives to a tidy cottage.

A separately ordered departure cleaning service or a departure cleaning service included in the destination rent does not cover dish-washing or garbage removal. Clients should also remove empty bottles and cans from the property and return any moved furniture to their original place.

Changeover day check-list

Please verify the following points when performing the changeover inspection. Rectify any shortcomings when necessary.

Kitchen

The dishes and cooking utensils are clean
Replace any broken dishes
Dish-washing machine is emptied and clean
The fridge and freezer are emptied and clean
Equipment items are operational
Coffee-maker is cleaned and the filter is removed
Breadboard is cleaned of crumbs
Garbage taken out and new trash bag in place

WC and washroom

Toilet seat and bowl are clean, sufficient amount of WC paper
Shower curtain/wall cleaned
Tiles and tile seams are clean
Floors are clean
Garbage taken out and new trash bag in place

Living room/bedrooms

Sofas and armchairs cleaned/vacuumed
Bedclothes are clean and untorn
Furniture in its appropriate place
Firewood chopped and brought inside

General

Floors tidy and clean
TV channels operational
Burnt out light bulbs replaced
Wall hanging, service folder, guest book and maps are OK
Sauna and fireplace firewood chopped and brought inside
Ashes removed from fireplace and the sauna stove's fire chamber
Cleaning equipment ready for use (e.g. vacuum cleaner bag is empty)
Sufficient amount of washing agents available

Yard

Stairs and entrance path cleared of snow
Trash removed from yard and terrace
Barbecue area tidied
Boat OK and tidied
Firewood shack stocked with timber
Garbage taken away and dustbin emptied
Jetty OK
Outhouse dustbin emptied

Customer feedback

The booking terms stipulate that customers must make all complaints regarding the equipment and condition of the holiday destination directly to the caretaker or owner immediately once grounds for complaint appear. This gives the owner an opportunity to rectify shortcomings. If the owner finds it difficult to deal with a complaint on site, he or she can contact Yllas Travel. We will provide assistance in any problematic situation. 

If disappointments are rectified without delay and in a friendly manner, the matter is usually resolved there and then.

Are you interested in cooperating with us?

Please contact one of our experts. Together, we can plan how to optimise the marketing of your holiday destination to the domestic and international customers of Yllas Travel and Lomarengas.

Get in touch – contacting us binds you in no way. We will submit a proposal on how to proceed and launch cooperation with Yllas Travel. All of your information will be handled in strict confidence and any decisions regarding follow-up action will be made by You!

Get in touch!