Ensure success as a cottage owner
Driving instructions to the key handover location or the cottage are
submitted to customers beforehand and they are requested to notify their
arrival time in advance. Normally, holiday destinations are made
available to customers from 4pm onwards and they most often arrive
around that time.
The majority of customers are happy just to be directed to the holiday
destination and provided with a telephone number for the caretaker or
owner in case they run into a problem.
Some customers appreciate being accompanied to the property and shown
the most important details: how to lock the doors, use household
equipment, where to put garbage and ashes, etc. Instructions on how to
reach the caretaker/owner in case of a problem should always be
Under the booking conditions, the caretaker or owner is entitled to
collect a security deposit of 150 € from customers on arrival to ensure
that they fulfil their obligations as well as to compensate for any
damages. The caretaker/owner will return the security deposit on the day
of departure after verifying that the property is in appropriate
condition. Damage repairs and costs caused by the cleaning of the
property can be deducted from the deposit. Yllas Travel recommends that
you collect the security deposit.
Customer liability for damages
The customer shall hand over the holiday destination and its keys at 12
noon on the day of departure unless otherwise agreed. If the customer
departs at an unusual time (e.g. at night) or if the customer leaves
without giving notice of departure, the caretaker or owner is entitled
to return the security deposit afterwards.
The customer is liable to repair any damages he or she causes to the
holiday destination. Customers are required to notify the caretaker or
owner immediately of any damages to the property. Customers are liable
to directly compensate the caretaker or owner of a holiday destination
for damages caused by them.
Departing customers must leave the holiday destination in a tidy condition
Customers are liable to cover the expense of cleaning the property when
guests have smoked indoors or they have failed to clean the property
before departure or they have cleaned it inadequately and the
caretaker/owner has to take care of these duties before the next guests
arrive at the holiday destination.
The amount of compensation must be agreed with the customer
immediately on site. It is not possible to jointly verify the grounds
for compensation claims made afterwards, which means that the customer
cannot be held liable for compensation.
Maintenance and tasks to be performed on changeover days
Even when the property has a separate caretaker, cleaner and key
deliverer, the owner has ultimate responsibility for ensuring that the
holiday destination is cleaned and in appropriate order in all other
respects as well when new guests arrive for their stay. The owner is
responsible for ensuring that everyone has been sufficiently informed of
how the destination and its keys are to be handed over as well as of
what tasks need to be done when customers arrive and depart and how and
when maintenance should be performed.
In principle, customers should leave the cottage in a tidy condition
when they depart, but someone must always verify its appropriate
condition and, if necessary, clean it on the changeover day. It is most
important that the next customer always arrives to a tidy cottage.
A separately ordered departure cleaning service or a departure cleaning
service included in the destination rent does not cover dish-washing or
garbage removal. Clients should also remove empty bottles and cans from
the property and return any moved furniture to their original place.
Changeover day check-list
Please verify the following points when performing the changeover inspection. Rectify any shortcomings when necessary.
The dishes and cooking utensils are clean
Replace any broken dishes
Dish-washing machine is emptied and clean
The fridge and freezer are emptied and clean
Equipment items are operational
Coffee-maker is cleaned and the filter is removed
Breadboard is cleaned of crumbs
Garbage taken out and new trash bag in place
WC and washroom
Toilet seat and bowl are clean, sufficient amount of WC paper
Shower curtain/wall cleaned
Tiles and tile seams are clean
Floors are clean
Garbage taken out and new trash bag in place
Sofas and armchairs cleaned/vacuumed
Bedclothes are clean and untorn
Furniture in its appropriate place
Firewood chopped and brought inside
Floors tidy and clean
TV channels operational
Burnt out light bulbs replaced
Wall hanging, service folder, guest book and maps are OK
Sauna and fireplace firewood chopped and brought inside
Ashes removed from fireplace and the sauna stove's fire chamber
Cleaning equipment ready for use (e.g. vacuum cleaner bag is empty)
Sufficient amount of washing agents available
Stairs and entrance path cleared of snow
Trash removed from yard and terrace
Barbecue area tidied
Boat OK and tidied
Firewood shack stocked with timber
Garbage taken away and dustbin emptied
Outhouse dustbin emptied
The booking terms stipulate that customers must make all complaints
regarding the equipment and condition of the holiday destination
directly to the caretaker or owner immediately once grounds for
complaint appear. This gives the owner an opportunity to rectify
shortcomings. If the owner finds it difficult to deal with a complaint
on site, he or she can contact Yllas Travel. We will provide assistance
in any problematic situation.
If disappointments are rectified without delay and in a friendly manner, the matter is usually resolved there and then.
Are you interested in cooperating with us?
Please contact one of our experts. Together, we can plan how to optimise
the marketing of your holiday destination to the domestic and
international customers of Yllas Travel and Lomarengas.
Get in touch – contacting us binds you in no way. We will submit a
proposal on how to proceed and launch cooperation with Yllas Travel. All
of your information will be handled in strict confidence and any
decisions regarding follow-up action will be made by You!
Get in touch!
+358 306 502 580